Shipping policy

🚚 Shipping at a Glance

-Processing time: Orders ship within 1–2 business days

-Shipping rates: Flat $4.99 or free on orders $35+

-Carriers: USPS, UPS, or FedEx (depending on speed & location)

-Delivery time: Usually 3–7 business days within the U.S.

-Tracking: You’ll get an email with tracking info once your order ships

 

🌎 International Shipping

We’re excited to bring cookiegrips to players around the world! Here’s how international shipping works:

  • Where We Ship:
    Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, and the Philippines.

  • Processing Time: Orders ship within 1–2 business days.

  • Shipping Rates: Calculated at checkout based on destination and package weight.

  • Delivery Time: Typically 7–21 business days, depending on the country, carrier speed, and customs processing.

  • Customs & Duties: International customers are responsible for any VAT, duties, import taxes, or handling fees charged by their local government.

  • Tracking: Most international shipments include tracking, but availability may vary by country. Tracking delays during customs processing are normal.

  • Returns: At this time, international orders are not eligible for returns or exchanges.