Shipping policy



🚚 Shipping Information 🚚

 

We aim to process and deliver orders quickly so your cookiegrips products arrive as smoothly as possible.

 

  • Processing Time: Orders typically ship within 1–2 business days.
  • Shipping Rates: US shipping is a flat $5.99, with free shipping on orders over $50.

  • Carriers: Orders are shipped via USPS, UPS, or FedEx depending on destination and service level.

  • Estimated Delivery Time: Most US orders arrive within 3–7 business days.

  • Tracking: Tracking information is emailed once your order ships.

 

 

🌎International Shipping🌎

 

cookiegrips ships to select international destinations so players around the world can enjoy our products.

Available Countries: Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, and the Philippines.


  • Processing Time: International orders typically ship within 1–2 business days.

  • Shipping Rates: Rates are calculated at checkout based on destination and package weight.

  • Estimated Delivery Time: Most international orders arrive within 7–21 business days, depending on destination, carrier service, and customs processing.

  • Customs, Duties, and Taxes: International customers are responsible for any VAT, import duties, taxes, or handling fees charged by their local authorities.

  • Tracking: Most international shipments include tracking, though availability may vary by country. Delays in tracking updates during customs processing can occur.

  • Returns: At this time, international orders are not eligible for returns or exchanges.

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