Refund policy

We want you to love your new cookiegrips! If something’s not right, here’s how we handle returns:

1. Eligibility

-Items must be unused, unopened, and in their original packaging.

-Returns must be initiated within 30 days of delivery.

-International orders are not eligible for returns at this time.

-Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

-Opened or used overgrips

-Gift cards

-Clearance or “Final Sale” items

3. How to Start a Return

Email us at hello@cookiegrips.com with:

-Your order number

-The item(s) you’d like to return

-Reason for return

-We’ll reply within 1–2 business days with return instructions.

4. Shipping Costs & Processing Fee

-Return shipping costs are the responsibility of the customer, unless we made a mistake with your order.

-A $5 return processing fee will be deducted from your refund to cover handling and restocking.

-We recommend using a trackable shipping service — we’re not responsible for lost return shipments.

5. Refunds

-Once we receive and inspect your return, we’ll process a refund (minus the $5 fee) to your original payment method.

-Please allow 5–10 business days for your bank or card issuer to post the refund.