Refund policy

 

 

We want you to love your new cookiegrips!. If something is not right, please review the return guidelines below.

 

1. Eligibility

• Items must be unused, unopened, and in their original packaging.

• Returns must be initiated within 30 days of delivery.

• International orders are not eligible for returns at this time.

• Proof of purchase, such as an order number or receipt, is required.

2. Non-Returnable Items

• Opened or used overgrips.

• Gift cards.

• Clearance or final sale items.

3. How to Start a Return

To request a return, please email us at hello@cookiegrips.com with the following:

• Your order number.

• The item or items you would like to return.

• The reason for the return.

• We will reply within 1–2 business days with return instructions.

4. Shipping Costs & Processing Fee

• Return shipping costs are the responsibility of the customer unless we made a mistake with your order.

• A $5.99 return processing fee will be deducted from your refund to cover handling and restocking.

• We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Refunds

• Once we receive and inspect your return, we will issue a refund to your original payment method, minus the $5.99 processing fee.

• Please allow 5–10 business days for your bank or card issuer to post the refund.